My wife used Remoov a few months ago and so did one of my friends for a move out. This is sort of a combo/general review highlighting some pros and cons from all of those experiences. In summary Remoov is ok, not great, but worth checking out for certain things. It's basically the startup version of Junk King or 1-800-GOT-JUNK. That can be good and bad. Pros: they're quick to respond, their website is decent (better than the competition) but still needs a lot of work and is buggy/messy, and they have a somewhat unique offering in that they can try to sell items for you and not just junk it all like their competition would. They also take the hassle out of haggling and selling with randos, which I like. Their pricing is pretty competitive, but can go up a lot at their discretion when they actually do the pickup + they ask for tip unexpectedly after the pick up so what you see in their initial quote is not what you end up paying. Cons: I wholeheartedly agree with most of the recent negative reviews on here so go take a look at those. In addition to those: 1) Their reselling option is good in theory but messy in practice. If you want to sell your things for top dollar just use OfferUp or Facebook Marketplace and skip Remoov. If you want the convenience of having someone pick it up and sell it for you, Remoov is worth considering. Remoov works by giving you a quote based on a SINGLE PICTURE (their buggy website won't let you submit more than one) and then they give you a quote and come pick it up. They will not even attempt to sell something if it looks slightly used, but that's obviously very difficult for them to tell from one photo, so when they get to your house be prepared for them to say "oopsie no we can't" and then you're left with a difficult decision of whether to send them home or just junk it (for an ADDITIONAL fee). That all means that you're probably: (a) going to spend more than they quoted you and (b) not be able to sell as much as you thought you would when they gave you the quote unless you're only giving them stuff that is basically brand new. 2) For the actual resale portion, they fairly openly publicize that they list items at the highest price and then steadily decrease the price until it sells. That means savvy buyers can just wait until an item gets heavily discounted to pounce on it. So if your kitchen table is "quoted" at $1,000, you might only sell it for $300, in which case you only get 50% of that ie $150. Not so great, but better than nothing. Of course your results may vary there. 3) As others have noted, they ask for a tip. OBVIOUSLY it's optional, but we all know how that works. It's a pressure tactic to offload employee wages to customers instead of just paying them market rate base salary and not asking for tips. Their guys are hard workers and deserve to be paid well, but asking for a 15-20% tip on top of a several hundred dollar pickup is annoying af. I also see that the CEO likes to leave passive aggressive responses to everyone here, so I'm trying to be as fair and balanced as I possibly can. I'm sure we will hear what he thinks about my post shortly. Most of my complaints are pretty easily solvable so I think I'd use them again if they make some improvements. I'll definitely use them again if I need to sell a piece of furniture or something very large and in excellent condition that I need to get rid of but can't sell/transport easily. In most other cases, I'll probably just junk my stuff using a dedicated junker or try my hand at hawking it on FB marketplace in the future.
My wife used Remoov a few months ago and so did one of my friends for a move out. This is sort of a combo/general review highlighting some pros and cons from all of those experiences. In summary Remoov is ok, not great, but worth checking out for certain things. It's basically the startup version of Junk King or 1-800-GOT-JUNK. That can be good and bad.
Pros: they're quick to respond, their website is decent (better than the competition) but still needs a lot of work and is buggy/messy, and they have a somewhat unique offering in that they can try to sell items for you and not just junk it all like their competition would. They also take the hassle out of haggling and selling with randos, which I like. Their pricing is pretty competitive, but can go up a lot at their discretion when they actually do the pickup + they ask for tip unexpectedly after the pick up so what you see in their initial quote is not what you end up paying.
Cons: I wholeheartedly agree with most of the recent negative reviews on here so go take a look at those. In addition to those:
1) Their reselling option is good in theory but messy in practice. If you want to sell your things for top dollar just use OfferUp or Facebook Marketplace and skip Remoov. If you want the convenience of having someone pick it up and sell it for you, Remoov is worth considering.
Remoov works by giving you a quote based on a SINGLE PICTURE (their buggy website won't let you submit more than one) and then they give you a quote and come pick it up. They will not even attempt to sell something if it looks slightly used, but that's obviously very difficult for them to tell from one photo, so when they get to your house be prepared for them to say "oopsie no we can't" and then you're left with a difficult decision of whether to send them home or just junk it (for an ADDITIONAL fee). That all means that you're probably: (a) going to spend more than they quoted you and (b) not be able to sell as much as you thought you would when they gave you the quote unless you're only giving them stuff that is basically brand new.
2) For the actual resale portion, they fairly openly publicize that they list items at the highest price and then steadily decrease the price until it sells. That means savvy buyers can just wait until an item gets heavily discounted to pounce on it. So if your kitchen table is "quoted" at $1,000, you might only sell it for $300, in which case you only get 50% of that ie $150. Not so great, but better than nothing. Of course your results may vary there.
3) As others have noted, they ask for a tip. OBVIOUSLY it's optional, but we all know how that works. It's a pressure tactic to offload employee wages to customers instead of just paying them market rate base salary and not asking for tips. Their guys are hard workers and deserve to be paid well, but asking for a 15-20% tip on top of a several hundred dollar pickup is annoying af.
I also see that the CEO likes to leave passive aggressive responses to everyone here, so I'm trying to be as fair and balanced as I possibly can. I'm sure we will hear what he thinks about my post shortly. Most of my complaints are pretty easily solvable so I think I'd use them again if they make some improvements. I'll definitely use them again if I need to sell a piece of furniture or something very large and in excellent condition that I need to get rid of but can't sell/transport easily. In most other cases, I'll probably just junk my stuff using a dedicated junker or try my hand at hawking it on FB marketplace in the future.