Excellent pick up service. Submitting the estimate and scheduling the pick up was an easy process. They communicated they were able to pick up earlier than the scheduled time and arrived promptly.

We had a fantastic experience with Remoov today! We live in a top-floor apartment that's notoriously tricky to move furniture in and out of, and the team handled everything flawlessly. When one of our larger pieces proved difficult to get down the stairwell, they took their time and found a creative solution — all without breaking a sweat. As a family of four in the middle of a relocation, we really needed things to go smoothly, and Remoov delivered. Patient, professional, and genuinely impressive from start to finish. Highly recommend!

excellent crew

Easy to schedule. Very professional and fast. Greatly appreciate the help

Alex and his partner were very helpful and fast. Got everything out and were a pleasure to chat with.

Remoov collected some large conference tables when I closed my office. They were careful, efficient, and thorough with removing these large items.

Went amazingly well. Great response time and earlier than expected pick up time! However, the pricing, outrageous. $250 to pickup and dispose of a Wayfair table, that's how much the table cost.

The movers were very polite and efficient. We left three rooms in our parents' house with stuff in place (not packed) and they took care of it for a very reasonable fee. Process of booking and scheduling was easy online. Do pick up the phone and call if you have any concerns, you'll get a real person to explain everything. Please also be aware that the client's opinion of what's sellable might not match...um...reality. We had a dining set we thought might sell, but the movers kindly explained that older (not antique) stuff and even normal wear-and-tear can mean a thing really can only be donated. That doesn't mean it won't still be reused which was my ultimate goal.

I requested some removal of furniture. The 2 employees were on time, fast, friendly & efficient. I don't like that the price changed from $238 to $280 once furniture was removed. Besides that, the company was great.

three guys were efficient, careful and friendly.

Site easy to use and able to reach reps by phone. Process well explained. Movers Israel and partner arrived within timeframe and were careful removing large items without causing damage. Of note, though deserving, they do expect at least a 15% tip. Little hard on us seniors purging and hoping to minimize costs. Would still use their services again.

The move went very well. The movers were great, hard workers with great communications. Would use them again.

This was my first time selling and purchasing furniture with this business. Overall, the entire process was seamless; I requested my new couch to be delivered and old couch to be picked up. The customer service team was extremely professional, patient, and accommodating. As for the movers, they were well-equipped (brought fabric covers to place on floor for the couches), but not cautious at all. When moving my couch, the movers scraped my apartment wall, leaving a very noticeable mark that I now have to figure out how to cover. Additionally, the movers didn't use the fabric cover on the new couch, so the side of the couch was being dragged on the dirty floor at one point. Slightly disappointed with the moving experience part as I paid a lot of money for the service. However, I do plan to purchase (smaller items that I can personally move) again.

Alex and his team were fantastic. Very personable. Very professional and efficient. My issue is with the Remoov website and process. They say to take photos of what you want removed, and they will send you a quote. If you accept the quote - you schedule the pickup. What they DON'T tell you is that you need to take a picture of EVERY SINGLE thing. If you're getting rid of a bed - you need to take a picture of the bed AND the box spring AND the mattress. If you're getting rid of shelves, that's fine - but they don't resell shelves. They go to the "dump" and they charge you a recycle fee. Same with other furniture. Except there's no receipt for the dump fee. Once the stuff is out of your house, it's gone. I find it hard to believe that they really "dumped" all the brand new furniture. Also - you cannot get ANYBODY on the phone during the removal. AND, there's no follow up. And, even if you ask: "are there any other fees," and Remoov says "no" - the truth is - there are. If they decide something will cost more to dispose of than estimated - they charge you. Also - beware - there's a tip. That's not mentioned anywhere - though it's really not unexpected. The guys were great. And honestly, when moving out - it's a relatively small price to pay to avoid the hassles of moving yourself. But the process was not as transparent as the website suggests.

My wife used Remoov a few months ago and so did one of my friends for a move out. This is sort of a combo/general review highlighting some pros and cons from all of those experiences. In summary Remoov is ok, not great, but worth checking out for certain things. It's basically the startup version of Junk King or 1-800-GOT-JUNK. That can be good and bad. Pros: they're quick to respond, their website is decent (better than the competition) but still needs a lot of work and is buggy/messy, and they have a somewhat unique offering in that they can try to sell items for you and not just junk it all like their competition would. They also take the hassle out of haggling and selling with randos, which I like. Their pricing is pretty competitive, but can go up a lot at their discretion when they actually do the pickup + they ask for tip unexpectedly after the pick up so what you see in their initial quote is not what you end up paying. Cons: I wholeheartedly agree with most of the recent negative reviews on here so go take a look at those. In addition to those: 1) Their reselling option is good in theory but messy in practice. If you want to sell your things for top dollar just use OfferUp or Facebook Marketplace and skip Remoov. If you want the convenience of having someone pick it up and sell it for you, Remoov is worth considering. Remoov works by giving you a quote based on a SINGLE PICTURE (their buggy website won't let you submit more than one) and then they give you a quote and come pick it up. They will not even attempt to sell something if it looks slightly used, but that's obviously very difficult for them to tell from one photo, so when they get to your house be prepared for them to say "oopsie no we can't" and then you're left with a difficult decision of whether to send them home or just junk it (for an ADDITIONAL fee). That all means that you're probably: (a) going to spend more than they quoted you and (b) not be able to sell as much as you thought you would when they gave you the quote unless you're only giving them stuff that is basically brand new. 2) For the actual resale portion, they fairly openly publicize that they list items at the highest price and then steadily decrease the price until it sells. That means savvy buyers can just wait until an item gets heavily discounted to pounce on it. So if your kitchen table is "quoted" at $1,000, you might only sell it for $300, in which case you only get 50% of that ie $150. Not so great, but better than nothing. Of course your results may vary there. 3) As others have noted, they ask for a tip. OBVIOUSLY it's optional, but we all know how that works. It's a pressure tactic to offload employee wages to customers instead of just paying them market rate base salary and not asking for tips. Their guys are hard workers and deserve to be paid well, but asking for a 15-20% tip on top of a several hundred dollar pickup is annoying af. I also see that the CEO likes to leave passive aggressive responses to everyone here, so I'm trying to be as fair and balanced as I possibly can. I'm sure we will hear what he thinks about my post shortly. Most of my complaints are pretty easily solvable so I think I'd use them again if they make some improvements. I'll definitely use them again if I need to sell a piece of furniture or something very large and in excellent condition that I need to get rid of but can't sell/transport easily. In most other cases, I'll probably just junk my stuff using a dedicated junker or try my hand at hawking it on FB marketplace in the future.

The team was fast... too fast. In their rush, they damaged one of my more valuable pieces of furniture, then started to get more progressively curt and rude, even trying to leave valuable items behind to get done and on to the next thing. The customer service person, Eric, was nice about the situation, though. Their business concept is a good one, but needs to be drilled more strongly into the front line staff. This isn't simply a junk hauling outfit.

If they had been on time, I would have left them 5 stars. I had set a window for 8 to 11 AM. I received no call or text or any confirmation, so at 9:30 I decided to call and confirm they were actualy coming. The receptionist assured me they were, and would notify me 30 minutes before arrival. At 10:40, I had not heard anything, so I called again, the receptionist told me she'd reach out to the movers nad get back to me. At 10:55 I received a text they were 20 minutes out. They did eventually show up at 11:25. All I'm saying is a confirmation call that morning telling me they would be toward the end of my window would have been appreciated. That said, they did good work and worked quickly once there.

Very late in reviewing - we used Remoov in April 2025. The Good: They were very easy to book, arrived on time, took everything we’d asked them to and even allowed us to add an item on the spot. The sorting of items into sell (consignment), donate and landfill made sense and we eagerly awaited news of sales. The Bad: I feel like the process kind of fell apart from there. It wasn’t readily apparent to us where these items were being marketed. Several of the pieces of furniture were high quality and in perfect condition so we felt confident that we were going to get something out of this. But basically the time just ticked by and expired without a single sale. The Conclusion: It’s a great company for removing your stuff. They are professional and were, for us, competitively priced compared to other removal services. That said, it feels like the promise of consignment is a hook without transparency or followthrough. I perused a lot of the 5 star reviews and most folks either don’t mention it or have just had their furniture picked up so they don’t know how it’s going to end. I have to wonder, if not one piece of our furniture sold then how hard is Remoov actually working at selling it? I’d love to know what percentage of customers are getting anything back for their consignments. I’m guessing not many are and it’s kind of a bummer since it’s such a great concept.

I had the Remoov team come pick up 3 high-value items back in January 2025 for selling (as well as many others to be donated or tossed). First off, when the movers came, they did not bring any protective accessories to move the furniture and ended up leaving some deep scratches in the floor. I filed this complaint with Remoov as well, and they told me the mover would get in touch directly to resolve it. He did, and guilt-tripped me, saying he'd have to compensate me personally out of his own pocket for the scratches. It was very uncomfortable. Thankfully, I was able to work with the landlord to not turn it into a situation. Secondly, I received no updates or money and eventually filed a ticket with customer service this month (September 2025). Within a few days, they updated my account and made my cashout available. However, if I hadn't said something, I never would have gotten my money. Make sure you follow up with the team and get your cut. Lastly, the total amounts that they sell the items for are comically low. My $1,400 sofa from IKEA (I had provided a link as proof), which was only a few months old and barely used, supposedly sold for $146 total. A massive $400 electric standing desk (also brand new) sold for $73 total. Again, that was NOT my cut of their sale; that's how much they apparently sold my items for. I won't be using Remoov again to get rid of my stuff, but I will definitely look into buying from them since they apparently don't know how to price their items correctly. I'm giving 2 stars instead of 1, because I do think it's a solid concept if you don't care about getting paid for your items. Just watch out for your floors.

horrible experience from start to finish. I would never use these guys again. terrible communication, promise of call backs within 24 hours and two weeks goes by. arrived way outside my scheduled window, which was a massive inconvenience to my work day, resulting in having to move meetings and commitments. i asked for a credit ahd they said maybe, "we'll call you back" but who knows if I'll hear from them. I was also told they weren't sure if my sofa is consignable after getting approval online that it was. as an aside, the movers themselves were great and I have nothing against the men who came to collect my furniture. but to the company remoov, DO BETTER.

This service is a waste of time and money. They charged me a lot to pick my furniture up , it's taking them more than 4 months to sell my stuff. Basically a ripoff - I couldn't even recover the money I spent for pickup - they will literally sell your items for very cheap and take a 50% cut. My experience with them was a big scam.

Service completed on 6/6. Cost close to $500. Called on 7/21 to see why no check has been sent to me regarding my auctioned items. Was told that I need to create password for their site and check items on there for a “cash out” option, to find 0 items have been sold in over 6 weeks. Items remain on auction for 2 weeks before they are donated, which means you may not get any money back at all. Not a company I would recommend by any means; would give them zero stars if I could.

Beware... engagement ring missing after service. I hired Remoov based on their great reviews to remove some furniture as I was moving out of my apartment in San Francisco. The service itself went okay, they asked if they could come earlier than I was expecting them so I was in a bit of a rush to get the items ready, and that morning, I was also sick. Normally I remove all valuables before a service, but in the chaos, I didn't put on my engagement ring that morning, which ended up being a HUGE mistake. I know exactly where the ring was, in a dish in the upstairs bathroom (an area where the workers were not supposed to go into), but they were disassembling and removing a bed in the room next to it. After they left, I went back into the bathroom and the ring was gone, which sent me into a full-on panic attack and caused a massive amount of distress over the next few days as I tried to find it. I contacted Remoov several times, tried to get in contact with the workers directly, and was told that they had complete trust in the workers and there was no way they could have taken it. I would never make this claim lightly. But my objective conclusion -- which I spoke to the manager about multiple times -- is that the ring was taken. The workers told him that they did not enter either of my bathrooms, but in one of them, the toilet seat was up (I'm a woman who lives alone), and there was no one else in the apartment except me and them since the ring was last in the place I left it. The ring couldn't have fallen somewhere I couldn't see it, because I was moving out so there was no furniture anywhere else. Despite that I searched for 48 hours, had a professional with a metal detector go through every nook, had multiple family members come over to look, went through every trash bag that was in the apartment, moved every single item out of the apartment, and went to their warehouse to check the cracks of sofa. Nothing could have come out of the apartment that I did not see. That, plus the fact that one of them wasn't truthful about the bathroom, makes that the only possibility. Luis, the manager was sympathetic but declined to give a partial/full refund, said that I couldn't prove that they were in the bathroom (not addressing the fact that the toilet seat was up and I'm a woman who lives alone - other than "there might have been other people in the apartment") and simply reinforced that he trusted his workers. I understood his point of view, but don't think they did enough to investigate this based on what I told them, they just kept insisting that the workers were trustworthy, telling me about their backgrounds, and that they never had an incident reported. I had to file a police report, and no longer have one of the most meaningful possessions I owned. Writing this review in hopes this doesn't happen to anyone else.